Privacy Policy

1. Introduction

Welcome to Nehayurveda Healthcare. We value your trust and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book an online consultation, or purchase our Ayurvedic medicines.

2. Information We Collect

To provide you with the best Ayurvedic healthcare and smooth medicine delivery, we collect the following types of information:

• Personal Details: Name, Email Address, Phone Number (WhatsApp), and Delivery Address.
• Medical Information: Details regarding your health concerns (e.g., Kidney, Liver, Asthma issues), medical history, and symptoms shared during your online or WhatsApp consultation.
• Technical Data (for Meta Ads & Analytics): IP address, browser type, device information, and interaction data via cookies and tracking pixels (such as Facebook Pixel) to improve our ad targeting and user experience.

3. How We Use Your Information

We do not sell your personal data. We use the information collected strictly for the following purposes:

• To evaluate your health condition and provide personalized Ayurvedic prescriptions by our AYUSH-registered Vaidyas.
• To process your medicine orders and ensure safe doorstep delivery across India.
• To communicate with you via WhatsApp or Email regarding your consultation, order tracking, and health follow-ups.
• To optimize our website and run relevant Meta (Facebook/Instagram) advertising campaigns so we can reach patients who need our help.

4. Doctor-Patient Confidentiality

As a healthcare provider, we adhere to strict doctor-patient confidentiality. Any medical history, test reports, or personal health issues discussed over video calls or WhatsApp chats are kept strictly private and are accessible only to your consulting Vaidya and our core medical team.

5. Data Sharing with Third Parties

We only share necessary data with trusted third parties to fulfill our services:

• Courier Partners: Name, phone number, and delivery address to ship your medicines.
• Payment Gateways: Secure platforms (like Razorpay/PayU) process your payments. We do not store your credit/debit card details on our servers.
• Marketing Platforms: Anonymized tracking data may be shared with platforms like Meta (Facebook) and Google to measure ad performance.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. By continuing to use our site, you consent to our use of cookies. We use Facebook Pixel to understand how users interact with our website after clicking our Meta Ads. You can disable cookies through your browser settings if you prefer.

7. Your Rights & Contact Us

You have the right to request access to, correction of, or deletion of your personal data stored with us. If you have any questions regarding this Privacy Policy or your data, please contact us:

• Email: care@nehayurveda.com
• WhatsApp Support: +91-9876543210